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HELP DESK

24/7 Support


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Old American's 24/7 Support Philosophy

With 24/7 support, Old American's customers are assured they'll get responsive support from a knowledgeable STRATEGY technically refined resource. Your service requests will not get held up at a call center. You will speak directly with Old American’s technical team who will spearhead your inquiry and provide you with the support needed. Old American customer service is provided by a combination of account representatives, managers and a qualified staff of engineers. Our goal is to become a partner that gains notoriety within the market and the appreciation of our customers by providing top quality customer support delivered by a staff of professionals that truly care about your business.

We know that today's computing environment requires that a number of technology vendors work together as a team. All too often, we find that vendors look for the opportunity to cast blame rather than to pitch it an solve a problem. At Old American, we take the customer's point of view and work towards a solution for our customer. Sometimes this means that our support engineers go out of their sphere of responsibility to assist with a problem. We view this as an opportunity to build a closer bond with our customers and chance to demonstrate that there is something special about Old American.

You will find that this attitude permeates every level of our company and, we believe, has been one of the primary reasons for our success.


Success Breeds Success

Old American customers don't just buy technology. They invest in a complete solution, and service is a major component of that solution. To help maximize these investments, excellent service improves the return on your investment and reduces the total cost of ownership throughout the product lifecycle.


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