Old American customer service is provided by a combination of account representatives, managers and a qualified staff of engineers. Our goal is to become a partner that gains notoriety within the market and the appreciation of our customers by providing top quality customer support delivered by a staff of professionals that truly care about your business.
We know that today's computing environment requires that a number of technology vendors work together as a team. All too often, we find that vendors look for the opportunity to cast blame rather than to pitch it an solve a problem.
At Old American, we take the customer's point of view and work towards a solution for our customer. Sometimes this means that our support engineers go out of their sphere of responsibility to assist with a problem.
We view this as an opportunity to build a closer bond with our customers and chance to demonstrate that there is something special about Old American.