Old American is in the unique position of retaining technical and sales talent who have been involved with the preceding versions of InfoSphere (DataStage Server and XE) before the updated InfoSphere branding. The Company promotes cooperation among all divisions within Old American for the purposes of advancement of InfoSphere practices and principles.
We have implemented more than one hundred engagements ranging from simple data migrations to enterprise-wide data warehouse deployments.
Old American has implemented a highly refined InfoSphere Professional Services structure providing customers with cost-effective, personalized service and sophisticated management processes. As we enter our 19th year, we bring clients the wisdom and experience of age combined with the creativity and energy of new design and application strategies.
Ensuring that we will always be ready to provide our clients with a support structure that is service driven and customer-committed, we constantly upgrade and review our processes and procedures.
Old American provides an extensive set of support service offerings through our Web-based Portal that the company first implemented in 2002 to support our OEM IBM Unidata and Universe customers. Our "local" hands-on technical support team provides 24/7 phone and online support with an escalation process that has been IBM compliant for the past several years.
We enhance our clients' capabilities, giving them access to recognized experts and a deep bench of talented professionals who have worked with InfoSphere since the inception of DataStage. S7's Professional Services and Technical Support Team have delivered thousands of engagements in diverse industries.